1. DEFINITIONS
"The Company": Selebrates.
"The Client": The person, firm, or company purchasing Services from Selebrates.
"Supplier": Any third-party individual or company sourced by Selebrates (e.g., DJs, caterers, venues).
"Attendee": Any guest, invitee, or person attending the event under the Client’s booking.
"Non-Refundable Items": Bespoke materials, branded goods, or Supplier deposits lost upon cancellation.
"Individual Services": Sourcing or booking of a single service element (e.g., tickets, afternoon tea, flowers, DJ, dining).
"Full Planning Service": Management and coordination of a multi-element event or celebration.
"Perishables": Items with a limited shelf life (e.g., floral arrangements, food, bespoke cakes).
2. SCOPE OF ROLE & AUTHORITY
2.1 Commercial Status: The Company acts as an Independent Contractor & Booking Agent who operates on a commercial basis. While the Company facilitates contracts between the Client and Suppliers, the Client acknowledges that the Company operates on a commercial basis and may retain trade margins as detailed in Section 3.3
2.2 Final Decision: The Company provides recommendations; however, the Client retains the final right of approval on all Suppliers and creative elements. Once approval is given (via email or payment), the Company is not liable for the outcome of those specific choices.
2.3 Substitution Clause: If a Supplier/Venue becomes unavailable, the Company reserves the right to provide an alternative of an equivalent or similar standard. Such changes do not entitle the Client to a refund.
2.4 Intellectual Property: All event designs and Supplier lists remain the property of the Company and will not be released until the final balance is paid in full.
2.5 Ticket Sourcing: When sourcing tickets on behalf of the Client, the Company acts only as a facilitator. The Company does not guarantee specific seating unless documented in the confirmation. The Client is prohibited from reselling tickets sourced by the Company in violation of the original ticket issuer’s terms.
2.6 Sourcing vs. Coordination: Individual Service bookings (e.g., flowers, tickets, dinner) include 'Sourcing and Booking' only. They do not include on-site coordination or Company attendance unless specifically agreed as an additional Management Fee.
3. FINANCIAL TERMS & REVENUE PROTECTION
3.1 Sourcing Fees (Non-Refundable): Due upon provision of quotes. These are non-negotiable and non-refundable.
Full Planning: £299.
Individual Services: £4.99 or £19.99 (as outlined at time of quote).
3.2 Payment Schedule & "No Set-Off":
Deposit: 50% of the Management Fee plus Sourcing Fee is required to instruct.
Balance: The remaining 50% is due 90 days prior to the event.
Short-Notice Rule: For bookings within 90 working days, 100% full payment is required immediately.
No Set-Off: All invoices must be paid in full without any deduction, set-off, or withholding for any reason.
Invoice Terms: Payment is due within 7 working days of the invoice date.
Payment: For Individual Services (e.g., tickets, flowers, tea), 100% upfront payment is required.
3.3 Non-Refundable Items & Surcharges:
Trade Discounts: The Company may, from time to time, negotiate trade discounts or "net pricing" with Suppliers. The Client acknowledges that any such discounts are the result of the Company’s commercial relationships and remain the property of the Company.
Commissions: The Company may receive commission, referral fees, or rebates from Suppliers. The Client agrees that the Company is not required to disclose or pass on these internal commercial benefits, provided the final price charged to the Client is as agreed in the Quote/Invoice.
Final Price: All prices quoted to the Client are for the full provision of the service. The Company is not required to provide a "cost-breakdown" of Supplier rates versus Company margins.
Hard Costs: Funds expended on bespoke items or Supplier deposits are 100% non-refundable.
VAT: All quotes are exclusive of VAT unless stated otherwise.
3.4 Expenses: The Client shall reimburse the Company for all reasonable travel (mileage, taxis, flights), accommodation, and subsistence incurred for staff or Suppliers where the event is outside 25 miles of the Company's office.
3.5 Ticket Policy: All show, theatre, or gala tickets are 100% non-refundable and non-transferable from the moment of purchase. The Company is not responsible for seat locations unless specifically confirmed in writing.
4. OPERATIONAL CONDUCT & COMPLIANCE
4.1 Dietary Requirements: For all dining, afternoon tea, and catering services, the Client must provide all dietary requirements and allergy information at least 48 hours prior to the service. The Company is not liable for Supplier errors in food preparation, but will use reasonable endeavours to communicate all stated requirements to the Supplier.
4.2 Perishables (Flowers/Cakes): Once an order for flowers or bespoke food is placed, changes cannot be made within 72 hours of the delivery time.
4.3Behavior & Conduct: The Company/Suppliers reserve the right to cease service if an Attendee’s behavior is inappropriate, abusive, or dangerous. No refunds will be issued.
4.4 Technical Requirements (DJs/Performers): When booking a DJ or performer, the Client is responsible for ensuring the venue has the required power, space, and noise permissions. Failure to provide these results in a "no-show" with no refund.
4.5 Venue Compliance: The Client shall ensure all Attendees comply with the venue’s rules and health and safety policies. Any fines or "clean-up" fees imposed by the venue are the sole responsibility of the Client.
4.6 Access: The Client must ensure Suppliers have unhindered access and a safe loading zone. Delays caused by restricted access will be charged at the Company’s standard hourly rate.
5. CANCELLATION & TERMINATION
5.1 Notice Period: To cancel Full Planning, the Client must provide 12 weeks’ written notice.
5.2 Individual Service Cancellation: Non-refundable.
5.3 Handover: Supplier info is only transferred after all outstanding invoices are settled.
5.4 Lack of Cooperation: The Company reserves the right to terminate this Agreement if the Client fails to provide necessary instructions or if the professional relationship breaks down irretrievably.
5.5 Event Insurance: The Client is strongly advised to take out Event Cancellation Insurance. The Company is not liable for losses that would have been covered by a standard insurance policy.
5.6 Force Majeure: The Company is not liable for failures caused by "Acts of God." The Company reserves the right to retain 25% of the Management Fee to cover work already performed.
5.7 Statutory Right to Cancel: For non-business Clients booking remotely, you have a 14-day cooling-off period from the date of instruction. If you request the Services to begin immediately within this period, you acknowledge that you will be liable for the cost of any work performed up to the point of cancellation.
5.8 Perishable & Short-Lead Services: For individual services such as flower arrangements, afternoon tea, or dining reservations, a minimum of 72 hours’ notice is required for any changes. Cancellations made within this window will incur 100% of the service cost to cover Supplier losses and pre-ordered materials.
5.9 Postponement: Requests to postpone an event are treated as a cancellation of the original date. While the Company will attempt to move bookings to a new date, a 'Re-scheduling Fee' of 15% of the Management Fee will apply to cover the additional administrative work.
6. LIABILITY, INDEMNITY & COMPLAINTS
6.1 Limitation: The Company’s total liability is limited to the Management Fee. The Company shall not be liable for any indirect, consequential, or economic loss, including loss of profit, revenue, or business opportunity.
6.2 Client Indemnity: The Client shall indemnify Selebrates against all claims and legal fees arising from damage to equipment or personal injury caused by Attendees.
6.3 High-Risk Activities: Suppliers may require Attendees to sign a Liability Waiver. Failure to sign results in non-participation without refund.
6.4 Reporting Issues: For Individual Services (e.g., the flowers were wilted or the DJ was late), the Client must notify the Company within 24 hours so the Company can mediate with the Supplier.
6.5 Supplier Failure: The Company is an Independent Contractor & Booking Agent. If a theatre show is cancelled or a restaurant closes, the Company will assist in seeking a refund from the Supplier, but the Company is not liable for the refund itself.
6.6 Statutory Rights & Immediate Commencement: > In accordance with the Consumer Contracts Regulations 2013, services related to leisure activities with a specific date of performance (including but not limited to tickets, catering, and event entertainment) are exempt from the 14-day cancellation period. For Full Planning Services, by paying the Deposit or Sourcing Fee, the Client expressly requests the Company to begin work immediately. The Client acknowledges that once the Company has commenced the sourcing or planning process, the right to cancel under statutory cooling-off periods is waived, and fees paid are non-refundable.
7. CONFIDENTIALITY & PROMOTION
7.1 Data: The Client consents to data sharing with Suppliers.
7.2 Promotion: Celebrities may photograph event setups for portfolio use. Identifying images of the Client requires express consent.
7.3 Sensitive Data: The Client is responsible for obtaining explicit consent from Attendees before sharing dietary/allergy or accessibility information. The Company will process this data solely for the safe execution of the event and delete it immediately thereafter.
8. DISPUTE RESOLUTION & JURISDICTION
8.1 Governing Law: This Agreement is governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
8.2 Mediation: Mandatory professional mediation is required before legal proceedings.